Carrier Ductless Hi-Wall and Cassette Split Heater/Air Conditioner

SIAR Code: 30171
Category: Home Appliances
Source: Australian Competition and Consumer Commission
Source URL:
Publication Date: Oct 09, 2019
Risk Level: Other
Affected Countries: Australia
Product Description: 11 models of Carrier-branded ductless hi-wall and cassette split heater/air-conditioners

The outdoor condensing units of these heaters/air conditioners are mounted to the exterior of the premises cooled and heated by the unit, and in some cases mounted directly onto the premises

Model Numbers and capacity details:
38SHV052P1 (5.0kW cool & 5.7kW heat)
38TSV067P1 (6.7kW cool & 8.0kW heat)
38QHF080 (8.0kW cool & 9.0kW heat)
38SHV071P1 (7.1kW cool & 8.4kW heat)
38SHV087P1 (8.7kW cool & 8.9kW heat)
38SHV105P1 (10.5kW cool & 11.2kW heat)
38TSV080P1 (7.6kW cool & 9.2kW heat)
38TSV110P1 (10.5kW cool & 12.3kW heat)
38TSV130P1 (12.5kW cool & 13.0kW heat)
38SHV135P1 (13.5kW cool & 16.0kW heat)
38SHV165P1 (16.5kW cool & 17.0kW heat)
Product Brand: Carrier Corporation
Period Sold: 1 November 2013 - 30 June 2019
Defect Description: The fan motor in the outdoor condensing unit may fail.
Recommendations / Warnings: Consumers should stop using the units until a repair has been carried out.

Carrier, through its Australian distributor AHIC (Australia) Pty Ltd and local agents, will contact affected consumers and make arrangements to visit the consumer’s home and repair the unit. Owners of affected units may also contact AHIC (Australia) Pty Ltd directly using the contact details below to arrange for the repairs to be carried out.
Risks: Injuries and Laceration